In the logs i see a warning “Unrecognized device. also, in the app the battery icon has a dash below it. though there is no response from the keypad or the app to the keypad. then i put the hub in include/join mode and it appeared to join. So during reset when the white light under the keys blinks off then i pressed and held the 1 key while still pressing the pinhole in the back and the green wireless light started blinking slowly. during pinhole pressing the green wireless light on the front flashes fast for several seconds and then flashes red for a couple of seconds. You can rest the Keypad on a flat surface or install it on a wall with the bracket and screws included.I am having one heck of a time trying to include/pair a ring keypad again.Īfter resetting it with the pinhole in the back, there is no response on the front.
Mount the new Keypad in the same spot as your original Keypad, or choose a convenient location so you can arm and disarm easily as you come and go. Follow the in-app instructions to complete setup. 
In the Ring app, tap menu at the top left, then tap Set Up a Device, then tap Security Devices, then tap Keypads, and tap Keypad. Next, add your new Keypad (2nd generation): The app will let you know the device was removed. Tap the Device Settings tile, then scroll down and tap Advanced Options, then tap Remove Failed, then tap Remove, lastly tap OK. In the Ring app, tap the menu at the top left, then tap Set Up a Device, then tap Security Devices, then tap Keypads, and tap Keypad. If this doesn't work, continue with these steps to remove your Keypad (1st gen): The app will let you know the device was removed. Press and hold the number 1 key on the Keypad for 5 seconds. 
Tap the Device Settings tile, then scroll down and tap Remove, then on the next screen tap Remove again. You may see the Keypad listed, or you may need to tap Alarm Base Station, then tap the Keypad. To do this, open the app menu at top left, then tap Devices. Find the Keypad you wish to remove in the Ring app. First, remove your Keypad (1st generation): 
Before you begin, m ake sure your Ring Alarm is disarmed.
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